Claim handling delays are the most common consumer complaint that state insurance regulators receive. But many self-insured employers struggle to adjust claims promptly because they do not have the technology or knowledge to ensure that adjusters are properly licensed.
Like carriers, whose traditional method of handling adjuster licensing has been to insource the process with a team of specialists – enabled to varying extent by technology, either homegrown or from a commercial provider – self-insured employers are increasingly looking outside the organization and engaging managed services providers to manage part or all of the adjuster-licensing function. However they do it, self-insured employers need adequate resources in place to accelerate claims processing and reduce compliance risk.
In this Executive Brief, we evaluate the options facing self-insured employers as they look to manage the adjuster-licensing process effectively through either built-for-purpose enterprise technology or adjuster licensing managed services.
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